Return / Refund Policy
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Return & Refund Policy
If you are not satisfied with the item, you can return it to us within 7 calendar days of delivery.
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
| Reasons for return |
YOUR RETURN MUST BE : |
| New condition |
Sealed condition |
Complete (free gifts, accessories, original packaging) |
Not damaged |
Tags & labels attached |
| Defective |
x |
x |
✓ |
✓ |
✓ |
| Wrong item delivered |
✓ |
✓
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
|
✓ |
✓ |
✓ |
NOTE:
- In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
- Not all products are eligible for returns. All sales of customized items are final and not eligible for returns. In all cases, you are responsible for verifying and complying with proper shipping requirements of your selected carrier.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Include printed Shipping Label and Kakimotor Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out above)
Where to return?
Kindly have your returns shipped to our Returns Mailing Address:
Kakimotor Sdn. Bhd.
(Returns Department)
Additional Growth Sdn Bhd (Impian Honda Shop)
No 193 & 193A,
Jalan Skudai Kiri, Bt 4 1/2,
81200 Johor Bahru
How long does it take to process my refund?
Once your goods are back at AG Motor warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account